Shipping & Delivery

We ship worldwide from our Yerevan workshop through DHL Express, with insured delivery on every parcel. This page sets out delivery windows, customs and duty treatment, tax display, and how to track your order.

1. Carrier and Insurance

All orders are dispatched by DHL Express under our logistics partnership with UMAKS LLC (27 Amiryan Street, Yerevan). Every parcel is fully insured against loss or damage in transit for the full declared value. Signature is required on delivery for all orders above one thousand United States dollars or local equivalent.

2. Delivery Windows

Published delivery windows are business-day estimates from dispatch:

• Yerevan to Los Angeles, New York, and other United States destinations — typically three to five business days.
• Yerevan to Moscow and other Russian Federation destinations — typically two business days.
• Yerevan to Almaty and other Kazakhstani destinations — typically two to five business days.
• Yerevan to European Union destinations — typically two to four business days.

Order processing before dispatch is usually one to three business days for ready-to-wear pieces and up to fourteen business days for engraved, resized, or bespoke pieces. We confirm the total lead time at checkout.

3. Customs, Duties, and Delivery Terms

• European Union — delivered duty paid. All applicable value-added tax and import duties are included in the price at checkout.
• United States — delivered duty paid. All applicable import duties, including any Section 122 surcharge, are included at checkout. The United States de minimis exemption for low-value shipments has been eliminated; every parcel requires formal entry.
• Russian Federation — delivered duty unpaid. As shipments between Armenia and Russia are internal to the Eurasian Economic Union, there is no customs duty; value-added tax of twenty-two percent applies and is collected at checkout as required by Article 174.3 of the Russian Tax Code.
• Republic of Kazakhstan — delivered duty unpaid. As internal Eurasian Economic Union trade, there is no customs duty; value-added tax of sixteen percent applies from the first of January 2026 and is collected at checkout.

For delivered-duty-paid destinations, you will see a single inclusive total at checkout. For delivered-duty-unpaid destinations, we collect the required value-added tax at checkout and you will not be asked for any further payment on delivery.

4. Export Certification

For shipments within the Eurasian Economic Union we provide an EAEU Certificate of Origin issued by the Armenian Chamber of Commerce. For destinations outside the Union we secure an export licence from the Ministry of Economy of the Republic of Armenia where required.

5. Hallmarking

Every gold piece is hallmarked in accordance with Armenian assay regulation. Hallmark imagery accompanies the authenticity certificate included with your order.

6. Order Tracking

When your order is dispatched we email you a DHL tracking number and a link to the DHL portal. You may also view tracking details from your account order history.

7. Tax Display

• Republic of Armenia — prices are value-added-tax-inclusive at twenty percent.
• European Union — prices are value-added-tax-inclusive, at the destination country's rate.
• Russian Federation — prices are value-added-tax-inclusive at twenty-two percent as of the first of January 2026.
• Republic of Kazakhstan — prices are value-added-tax-inclusive at sixteen percent as of the first of January 2026.
• United States — prices are displayed exclusive of United States sales and use tax; any applicable tax is added at checkout based on your shipping address.

8. Shipping-Timeline Promise

Where we cannot dispatch your order within the timeframe stated at checkout, we will contact you with a revised estimate and offer you the choice to wait or to cancel for a full refund within seven working days of cancellation, in line with the Federal Trade Commission's Mail Order Rule (16 CFR Part 435) for United States orders and equivalent consumer-protection laws elsewhere.

9. Address Accuracy

Please ensure your delivery address is complete and correct before confirming your order. We are unable to reroute a parcel once it has been dispatched. Where a parcel is returned to us because of an incorrect or incomplete address, we refund the order less any customs and duty charges that cannot be recovered from the carrier.

10. Restricted Destinations

We do not currently ship to destinations subject to comprehensive sanctions under European Union, United Kingdom, or United States law. If you have a question about a specific destination, write to clientcare@avagyans.com.

11. Contact

Shipping enquiries and tracking questions: clientcare@avagyans.com. Returns: returns@avagyans.com. Telephone: available through our contact page.